Mulesoft’s Subscription and Support Models.

October 30, 2020

MuleSoft has different subscription models and support levels.

The base subscription includes:

Two production vCores and four nonproduction vCores
Two VPCs (Each VPC is associated with only one VPN. You can keep your dev, QA and UAT environments together or part of one VPC)
Anypoint connectors (Community and Select)
Gold-level support
Shared load balancer
Two static IPs for each production vCore

Extras you can buy:

API management & analytics
Anypoint MQ
Platinum or titanium subscription
Additional vCores
Dedicated load balancers
Extra VPCs
Additional static IPs
Premium connectors (For example, SAP connector)

Your Base subscription includes the following Anypoint Platform components:

Anypoint Design Center
Anypoint Runtime Manager
Anypoint API Portals
Anypoint Exchange
Mule Runtime
Two prod /four pre-prod cores (cloud or on-prem)
Capacity for management
Gold-level support

Platinum Subscription Features:

ID federation
Global Cloud
HA (Anypoint Fabric – on-prem and cloud)
Business groups
Hybrid deployment flexibility
Multi-host on-prem management* (only in Private Cloud edition)

Enhanced Support:

24/7 support
Two-hour response SLA
Unlimited incidents

Titanium Subscription Features:

Advanced Diagnostics
End-to-end transaction tracing
Interactive data analysis
Distributed log search

Data Storage

200 GBs/core
Regional storage
Customer-specified data retention

Enhanced support

45-minute response SLA

For more information on any of the above and more, contact Archima Solutions at (201) 431-7552.

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